Your privacy and the use of your data is important. Please familiarise yourself with our policy.
If you are a data subject in Europe, please see the “Additional Disclosures for Data Subjects in the European Economic Area (EEA) and Switzerland” sections, respectively. If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section below.
2. General Terms
Grandnanny Ltd. may be referred to as “GrandNanny,” “Grandnanny” “we,” “our,” or “us.”
We call a user of the Grandnanny Platform “User,” “Users,” “you,” “your,” or “Parent” and “Grandnanny,” as appropriate.
The community platform that we offer at our website (www.grandnanny.co.uk) is referred to as the “Site(s).”
Grandnanny’s Site and related services, information and communications are collectively referred to as the “GrandNanny Platform.”
3. Information Collection
Information you provide to GrandNanny
Grandnanny collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”). Examples of Information that Grandnanny collects include but are not limited to:
Contact Information. This may include your first and last name, postal address, telephone number, and email address.
Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.
Identity Information. If you are a Grandnanny or Parent, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of Enhanced DBS checks as provided by you, or by our Third Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, and to validate your identity.
Financial Information. To help Grandnannies receive their salary and help Parents make payments to Grandnannies and pay fees to Grandnanny, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the Grandnanny Platform and to ensure that Grandnannies are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment card information.
Promotional Information. Certain offerings of the Grandnanny Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Grandnanny Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the Grandnanny Platform. To opt-out of receiving marketing communications from us, please see the Choice/Opt-Out section below.
Content Information. You also may choose to send Grandnanny Personal Information in an email or chat message containing inquiries about the Grandnanny Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat functionality), and we will never use or share such information for marketing purposes.
We require that you furnish your Contact Information and Financial Information when you register an account with us in order to provide services through the Grandnanny Platform. For example, if you are a Parent, we collect your first and last name, email address, and postal code in order to create and administer your Grandnanny account. We also collect additional information in order to facilitate your Grandnanny search request, such as information about your childcare requirements, the age and number of children you have, the time, date and location of the role you are looking for fill, and Financial Information. If you are a Grandnanny, we collect your first and last name, email address, mobile phone number and postal code in order to create and administer your Grandnanny account and facilitate communications between you and your Clients through the Platform and via email. We also collect information about your experience, qualifications and previous employers, as well as Identity Information and Financial Information.
Third Party Information. If you registered through a Partner (as defined below), they may provide us with basic information such as your name, address, email, and previous experience. We may receive additional information about you, such as demographic data, Financial Information, or fraud detection information, from Third Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the Grandnanny Platform. Grandnanny may work with Third Party Agents to perform identity checks, Enhanced DBS checks, and right to work checks on Grandnanny, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the Grandnanny Platform.
4. Information GrandNanny Collects Automatically
We automatically collect certain information when you use the Service. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Grandnanny Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.
Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Grandnanny Platform, Grandnanny may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Grandnanny Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the Grandnanny Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Grandnanny Platform unavailable and are forbidden on the Grandnanny Platform.
Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Grandnanny Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.
We also use various Tracking Technologies (“Tracking Technologies”) to automatically collect information when you use the Grandnanny Platform, including the following:
Cookies. When you visit websites, your browser may automatically transmit information to these websites throughout the visit. We use “cookies” and equivalent technologies to collect information through our Site. Cookies are small data files stored on your device that act as a unique tag to identify your browser.
Persistent cookies help with personalising your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilise persistent cookies that only Grandnanny can read and use, and access mobile device IDs to:
save your login information for future logins to the Grandnanny Platform;
assist in processing items during checkout;
hold session information; and
track user preferences.
Session cookies make it easier for you to navigate our website and expire when you close your browser. We utilise session ID cookies and similar technologies to:
enable certain features of the Grandnanny Platform;
better understand how you interact with the Site and the Grandnanny Platform;
monitor usage by our Users and web traffic routing on the Grandnanny Platform;
track the number of entries in Grandnanny promotions, sweepstakes and contests; and
identify visited areas of the Grandnanny Platform.
Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Grandnanny Platform and then close your browser.
Exhibit A sets out the different categories of cookies that the Grandnanny Platform uses and why we use them.
We may work with third party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Sites to personalise your visit.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the Grandnanny Platform.
To change your cookie settings for cookies on the Sites, please click on the following addresses based on the browser you use: Internet Explorer, Safari, Chrome, Firefox, and Opera.
Pixels. We and our Third Party Agents may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the Grandnanny Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, determine the success of marketing campaigns, and compile statistics about Site usage and response rates.
5. Grandnanny’s Use of Information
To operate and make available the Grandnanny Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for childcare services, in order to fulfill our contracts with Users;
For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Parents and Grandnannies can meet and conduct business, and in order to comply with our legal obligations;
To conduct identification, criminal background, and right to work checks, if applicable, and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the Grandnanny Platform given that Grandnannies often interact directly with Parents and may enter their homes;
To analyse Grandnanny Platform usage as necessary for our legitimate interest in improving the Grandnanny Platform to grow our business;
To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the Grandnanny Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;
To provide you with customer support in order to fulfill our contracts with Users;
For internal market research for our legitimate interest in improving the Grandnanny Platform to grow our business;
For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
As otherwise set forth in the Agreement.
For more information and to understand your choices regarding third party ads, please see the “Cookies and Other Technologies and Interest-Based Advertising” in Exhibit A. Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Analytics and Market Analysis. Grandnanny may analyse information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the GrandNanny Platform.
Grandnanny uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Mobile Phone Numbers. Grandnanny may use your mobile phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Grandnanny, for marketing purposes (with your consent where required by law), and to administer the Grandnanny Platform. If you would like more information about our policy, or how to opt out, please review the “Choice/Opt Out” section below or email us at: firstname.lastname@example.org. You may be liable for standard SMS and per-minute charges by your mobile carrier. Grandnanny may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.
6. Information Sharing
Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, accountancy, data analytics, marketing and advertising, website hosting, fraud prevention and detection, communication services, and technical support. We contractually prohibit our Third Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
To operate the Grandnanny Platform, including processing your transactions, we may share your information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:
Receipt, invoice, or support services;
Customer relationship management services;
Financial transaction fulfillment and related chargeback and collection services; and
To otherwise help us provide the Grandnanny Platform.
Promotions. When you voluntarily enter a contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contests, submission opportunities, and programs. You always have the ability, via email or in your Account, to ask Grandnanny not to contact you with this type of information. Please see the Your Rights and Choices section for more information.
Other Users. Grandnanny facilitates contact between Parents and Grandnannies and reserves the right to share a Grandnanny’s contact information (e.g. name, phone number, email, or postal address) with a Client and vice versa, or with their legal or other representative, in order to facilitate: (1) the resolution of a dispute related to or arising from an interaction between two or more Users of the Grandnanny Platform; or (2) the performance of a role. This exchange of information is a mandatory part of the Grandnanny Platform.
Legal Obligations. Grandanny and our Third Party Agents may disclose information or User Generated Content, including location data or communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. Grandnanny reserves the right to disclose Personal Information from both private and public areas of the Site(s) and the Grandnanny Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Grandnanny or its partners, parents or affiliates.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Merger or Acquisition. Grandnanny reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Public Areas. Your profile on the Grandnanny Platform consists of information about you and your experience, and may include information such as photographs, your years in business, skills and expertise, feedback/ reference information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a role via the Grandnanny Platform, the contents of such a listing will be viewable to Grandnannies you select on the Grandnanny Platform.
7. Your Rights and Choices
You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the Grandnanny Platform, or cancel your account by logging on to the Site(s) and clicking on the “Account” tab, or by contacting us.
Account Settings. During registration you choose whether to receive marketing correspondence from Grandnanny and its affiliates and Partners. This information remains on your Profile where you can, by emailing us, easily edit it.
Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Grandnanny Profile at any time. You may contact us at email@example.com or 02034885955 if there is a need to make a correction to such data. Please see the Children’s Privacy section for more details.
Promotional Communications. You can opt out of receiving promotional communications from Grandnannysent via email by clicking on the unsubscribe link in any message. You can opt out of receiving promotional communications from Grandnanny sent via text message at any time by following the instructions provided in those messages to text the word “STOP”. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Grandnanny may continue to send you non-promotional communications, such as those about your account, roles, transactions, servicing, or Grandnanny’s ongoing business relationship with you. If you receive unsolicited email from a Grandnanny domain, please let us know at firstname.lastname@example.org.
Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operations should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit https://www.allaboutdnt.com.
8. Grandnanny’s Information Retention Policy
We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations (see Exhibit B for exemplar document retention periods). We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.
9. Grandnanny’s Security of Collected Information
Your Grandnanny account is password-protected so that only you and authorised Grandnanny staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Grandnanny account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
10. Notification of Changes
11. Children’s Privacy
This service is intended for a general audience, and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.
If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us at email@example.com. We will remove the data.
12. Contacting Us
Grandnanny’s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Grandnanny database, and requests to delete or rectify such Personal Information.
13. Jurisdiction-specific Provisions
A. Additional Disclosures for Data Subjects in the European Economic Area (EEA) and Switzerland.
Transfer Of Data. We and our affiliates and Third Party Agents primarily store data about you, including Personal Information, on servers located and operated within the United Kingdom and United States. If you reside or are located outside of the U.S., we may send and store your Personal Information (also commonly referred to as personal data) to the U.S. in order to provide and operate Grandnanny. Grandnanny undertakes to ensure an adequate level of protection of the personal data transferred outside the European Economic Area, either by us, our affiliates, and/or Third Party Agents, in accordance with applicable legislation, in particular via the signature of the standard contractual clauses approved by the European Commission or the Privacy Shield certification.
Your Rights. You have the following rights under certain circumstances:
A right of access: you have the right to obtain confirmation as to whether personal data concerning you are processed or not and, if processed, to obtain access to such data and a copy thereof;
A right to rectification: you have the right to obtain the rectification of any inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement;
A right to erasure: in some cases, you have the right to obtain the erasure of personal data concerning you. However, this is not an absolute right and GrandNanny may have legal or legitimate grounds for keeping such data;
A right to restriction of processing: in some cases, you have the right to obtain restriction of processing of your personal data;
A right to data portability: you have the right to receive the personal data concerning you which you have provided to Grandnanny, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from GrandNanny. This right only applies when the processing of your personal data is based on your consent or on a contract and such processing is carried out by automated means.
A right to object to processing: you have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you when such processing is based on the legitimate interest of Grandnanny. Grandnanny may, however, invoke compelling legitimate grounds for continued processing. When your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of such data. You can change your marketing preferences at any time as described in the Your Rights and Choices section above.
A right to lodge a complaint with the supervisory authority: if your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority. The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.
You can exercise your rights by contacting us at firstname.lastname@example.org.
EU-US Privacy Shield
Grandnanny’s commitment to comply with the Privacy Shield Principles
Grandnanny is committed to compliance with the EU-US Privacy Shield (as set forth by the U.S. Department of Commerce) regarding the collection, use, and retention of Personal Information from European Union member countries. Grandnanny adheres to each of the Privacy Shield Principles:
Accountability for Onward Transfer
Data Integrity and Purpose Limitation
Recourse, Enforcement, and Liability
Accountability for onward transfers. The Privacy Shield Principles describe Grandnanny’s responsibility for Personal Information that it receives from EU residents under the Privacy Shield and subsequently transfers to a third party processor. In particular, if Third Party Agents that process Personal Information on Grandnanny’s behalf do so in a manner inconsistent with the Privacy Shield Principles, Grandnanny will remain responsible and liable unless it can prove that it is not responsible for the event giving rise to the damage.
Right of access. You have a legal right to request a copy of the Personal Information that we have about you. You also have a right to correct, amend or delete such Personal Information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.
Resolution of disputes and complaint mechanism. In compliance with the Privacy Shield Principles, GrandNanny commits to resolve complaints about your privacy and our collection or use of your Personal Information. If European Union citizens have any queries related to the processing of your Personal Information under the Privacy Shield framework, we encourage you to contact us directly in the first instance at: email@example.com.
Disclosure of EU personal data to public authorities and law enforcement agencies. GrandNanny may be required to share your Personal Information in response to lawful requests by public authorities.
Interest-Based Advertising in the EEA or Switzerland
For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit http://youronlinechoices.eu/.
Social Media and Digital Advertising cookies and widgets
DoubleClick: Google’s Doubleclick re-targeting cookie lets us serve personalised ads to you when you’re browsing other websites and social media platforms. You can control ad personalisation on Google and partner websites In Google’s Privacy and Terms page.