Got questions? You’re in the right place.


We’ve listed here all the questions we’ve been asked in the past to help you find the information you need. If you still have a question please submit it using the form below and we’ll get back to you. We make popular questions public so you’ll be helping out other parents. Thank you.

What happens after you meet your perfect Grandnanny?

Once you’ve met and decided you want to appoint your Grandnanny you will be sent a £50.00 invoice which covers our administration costs and contributes towards your Grandnanny’s enhanced DBS checks, safeguarding and first aid training. As soon as this is paid we can continue with onboarding your Grandnanny.

We will draft an offer letter on your behalf. This outlines the basic details of your role including: minimum weekly hours, a basic job description, top-line benefits, conditions of the offer (completion of Enhanced DBS, first aid and safeguarding training) and agreed hourly salary.

How does payroll get set up?

Once your offer is accepted, we will set up your account with HMRC from which we will administer PAYE on your behalf. We will set up a direct debit for your minimum committed hours.We will provide a payslip to your Grandnanny at the end of every month and provide you with a copy. If your Grandnanny works more hours, they are responsible for letting us know. If you or your Grandnanny tells us that there has been a one-off change in monthly hours then we will add this time to your monthly fee. 

How do employment contracts work?

We believe that Grandnannies provide a valuable service to families and should have proper contracts and fair pay. That’s why you become their Employer and we set Grandnanny pay at the London Living Wage. We can’t provide contracts but we will provide a guidance document and sign-post you to useful resources.

What’s the best way for our Grandnanny to start working with us?

Introducing your Grandnanny to your family is a gradual process. We provide guidance to your Grandnanny and we also have a ‘Getting off to a good start’ guide for parents. It’s important to outline everyone’s expectations up-front. On your Grandnanny’s first few days it may be best to also have a parent around the house, if possible.

What ongoing training and support do you offer?

Although we try to give you total peace of mind, hiring a nanny can be complicated. You can ring us anytime if you have question or need some support: hello@grandnanny.co.uk / 02034885955. After three months, we will hold a review with both you and your Grandnanny to find out how everything is going and whether there’s anything we can do to make the partnership even better. Every six months, your Grandnanny will be eligible for additional training – we work with them to develop a personal training plan. This may include a child behaviour course, Ofsted registration, an Early Years NVQ or something more light-hearted like imaginative play or cake decorating. Your Grandnanny will also have access to the Grandnanny peer support network for your area – this is a space for Grandnannies to share tips and tricks and where we will regularly share interesting articles and fun activity ideas.


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