Got questions? You’re in the right place.
We’ve listed here all the questions we’ve been asked in the past to help you find the information you need. If you still have a question please submit it using the form below and we’ll get back to you. We make popular questions public so you’ll be helping out other parents. Thank you.
What happens after you meet your perfect Grandnanny?
Once you’ve met and decided you want to appoint your Grandnanny you will be sent a £50.00 set-up fee invoice which covers our administration costs and contributes towards your Grandnanny’s enhanced DBS checks, safeguarding and first aid training. As soon as this is paid we can continue with onboarding your Grandnanny.
We will draft an offer letter on your behalf. This outlines the basic details of your role including: minimum weekly hours, a basic job description, top-line benefits, conditions of the offer (completion of Enhanced DBS, first aid and safeguarding training) and agreed hourly salary.
How does payroll get set up?
Once your offer is accepted, we will set up your account with HMRC from which we will administer PAYE on your behalf. We will provide a payslip to your Grandnanny at the end of every month and provide you with a copy. If your Grandnanny works more hours, they are responsible for letting us know. If you or your Grandnanny tells us that there has been a one-off change in monthly hours then we will add this time to your monthly fee.
What are the fees?
You will pay a flat fee of £14/hour to Grandnanny Ltd. £10.75 of this is paid straight onto your Grandnanny through PAYE and they will receive a payslip from us once a month. The rest covers administration, payroll, peer support groups, Grandnanny training, recruitment, and ongoing customer service support to you and your Grandnanny.
How do employment contracts and job descriptions work?
We believe that Grandnannies provide a valuable service to families and should have proper contracts and fair pay. That’s why you become their Employer and we set Grandnanny pay at the London Living Wage. We can’t provide contracts but we will provide a guidance document and sign-post you to useful resources.
ACAS (Advisory, Conciliation and Arbitration Service) are a government-funded public body who work to improve workplace relationships. An outline of the key aspects of a employment contract can be found here and templates for written terms of employment are available here.
In addition to the employment contract, a clear and detailed job description is necessary. This will help ensure you and your Grandnanny are on the same page from the start with regards to their role and responsibilities. Every family will have slightly different expectations but the National Career Service’s list of usual nanny responsibilities is a useful starting point.
What about holiday and Statutory Sick Pay (SSP)?
Your Grandnanny will accrue holiday just like every employee in the UK. We will help you calculate how much they will accrue so that you are clear on this. You may like to arrange for your Grandnanny to take holiday at the same time as your family. This is a straight-forward conversation to have with them.
Statutory Sick Pay (SSP) can be complicated but we will calculate this if you nanny is eligible. You can find out more about Statutory Sick Pay here.
In home workers and COVID-19
Throughout Covid-19 the guidance is changing quickly so please check here for the latest updates on keeping in-home workers and employers safe and assessing risk. Check with your Grandnanny if they are part of any risk groups and make adjustments as possible.
Consider extra precautions which include but are not limited to: extra hand-washing on arrival and throughout the day; good sneezing and coughing hygiene; cleaning of regularly touched surfaces and objects; maintaining social distancing guidelines where possible (e.g. maintaining distance from family members other than the child/children you Grandnanny is caring for); supporting your Grandnanny with their commute or allowing them to travel at less busy times.
If anyone in your household or your Grandnanny shows Covid-19 symptoms, it is not safe to work. You may wish to discuss with your Grandnanny your planned process if anyone shows symptoms or catches Covid-19, or your child/children is/are asked to remain at home due to symptoms at their school. Setting this out upfront will help everyone to feel calm and in control.
Do I need insurance?
Most ‘home contents’ insurance policies already include Employer’s Liability Insurance so it’s worth ringing your insurer to check. When employing a nanny, it is a legal requirement to hold Employer’s Liability Insurance cover of at least £5m. This is to help you pay compensation if an employee is injured or becomes ill because of work they do for you. Don’t panic if it’s not included, you can purchase it from around £100 from a reputable supplier like Morton Michel. The Chartered Insurance Institute provides more information, should you need it. When you ring your insurer, it’s also worth checking that you are covered for injuries or accidental damage.
What’s the best way for our Grandnanny to start working with us?
Introducing your Grandnanny to your family is a gradual process. We provide guidance to your Grandnanny and we also have a ‘Getting off to a good start’ guide for parents. It’s important to outline everyone’s expectations up-front. On your Grandnanny’s first few days it may be best to also have a parent around the house, if possible.
What ongoing training and support do you offer?
Although we try to give you total peace of mind, hiring a nanny can be complicated. You can ring us anytime if you have question or need some support: firstname.lastname@example.org / 02034885955. After three months, we will hold a review with both you and your Grandnanny to find out how everything is going and whether there’s anything we can do to make the partnership even better. Every six months, your Grandnanny will be eligible for additional training – we work with them to develop a personal training plan. This may include a child behaviour course, Ofsted registration, an Early Years NVQ or something more light-hearted like imaginative play or cake decorating. Your Grandnanny will also have access to the Grandnanny peer support network for your area – this is a space for Grandnannies to share tips and tricks and where we will regularly share interesting articles and fun activity ideas.
The legal bit
Whilst every reasonable endeavour has been made to ensure that all information is accurate and up to date, we make no warranty or representation that this is the case. We make no guarantee of any specific results from this Guidance. This Guidance does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to employing a Grandnanny.